1.877.427.2796   |     450.471.2727   |     450.471.2717   |    info@azoxco.com

Terms of Sale – Repair of Equipment – Return Policy

Terms of sale

  • All prices are F.O.B., Terrebonne, Quebec, Canada.
  • All prices are subject to change without notice and orders will be billed at the prices in effect at the time the order is placed. Terms are 30 days net in CDN dollars (ALL TAXES EXTRA). Payment in advance for order greater that 25,000$, payment of 30% with purchase order. Balance net 30 days. Full payment in advance for international orders. All orders are subject to credit approval.
  • A minimum charge of $75.00 per order will apply to all  equipment orders.
  • Please provide complete part numbers and descriptions when ordering, including CGA connection numbers where applicable.
  • All orders are subject to the acceptance by Azoxco Cryogenique Inc.
  • Azoxco reserves the right to quote and sell direct to O.E.M.’s, Government Agencies and private label customers.
  • Hazardous Material Handling Charges from freight carriers will be invoiced regardless of whether or not the order meet the freight allowance. Such charges will be invoiced by freight carriers.
  • All claims for shortages or error must be made within (14) days from receipt of shipment. Claims for in transit damages must be made with the delivering carrier.
  • No cancellation and no return on all order without authorization of Azoxco Cryogenique Inc.

Repair of Equipment

 Contact your GCE Distributor to arrange for repair. Factory authorized repair to GCE is available only at our facility in Terrebonne, Quebec. Tampering with the equipment voids the warranty. The items to be repaired should be returned freight prepaid, accompanied by a name, telephone number, and packing slip describing the material being returned and a description of the problem.

All equipment being returned must be completely purged of all hazardous materials using a clean, dry inert gas (e.g. Dry Nitrogen) prior to return.

 An inspection fee of $85.00 is requested for any equipment send to Azoxco Cryogenique Inc.  Upon receipt of purchase order, the item will be inspected and you will be contacted by your distributor with a repair cost estimate.

NO item will be repaired until repair approval has been received. If approval to repair is not received within 30 days from you, the item will be returned to sender unrepaired, freight collect.

Equipment requiring repair should be sent to:

GAS & CRYO EQUIPMENT
Azoxco Cryogénique Inc.
1180 Express street
Terrebonne, Quebec, Canada
J6W 6K9

Equipment Return Policy

All equipment returned for credit must be accompanied by a Return Authorization Form. Do not return any merchandise until you have received this form.

Failure to follow these guidelines will result in a loss of credit for the returned item.

Products accepted for credit will be subject to the following conditions and restocking charges: 25% of the original purchase price (subject to a minimum charge of $35.00), provided the material is returned in an unused condition, within three (3) months from the date of original shipment.